#unWashed FAQ

We do our best to come up with answers to all the questions we think you may have, but let's face it (so sad) we can't read minds! If you have a question that we haven't covered please send us a message via our contact unWashed page or one of our social media pages and we will get you an answer!

Are your products vegan or tested on animals?

All of our products and ingredients are vegan. None of our ingredients or final products are tested on animals, unless you count myself and my family! The sugar in our scrubs is filtered using Chalk instead of Bone Char. The Beer in our Beer soaps comes from a local carbon-neutral Brewery. All of their Beers are Vegan and are filtered via centrifuge.

Are your products registered with Health Canada?

All of our products are registered with Health Canada before they are released for sale. This lets Health Canada know that the products do not contain any banned or restricted ingredients, but does not mean that Health Canada has approved of or certified the products: this isn't a service which they offer.

What do you use to add scent to your products?

Our main commitment is to produce high quality products using sustainable good manufacturing processes and sustainable ingredients. While we would argue that there is no form of fragrance that is GOOD for the environment we do recognize that there is a desire for fragranced products. For this reason we do what we can to minimize the environmental impact of the fragrance we use. This means that, for now, our products are fragranced with 100% pure Essential oils, however we have considered the inclusion of plant-based, vegan, phthalate-free, paraben-free fragrance oils. When it comes down to it we have to consider the environmental impact that it takes to produce a pure essential oil vs the impact it takes to produce that same fragrance in a lab. In cases like Sandalwood and Frankincense- which have become endangered due to over-harvesting and slow growth - we choose the lab produced option. We will not choose fragrance that is shown will not biodegrade or that will bio-accumulate in local waterways and therefore harm local fauna and are still searching for a fragrance oil supplier who can meet our high standards. We do not recommend any fragranced products be used in waste-water systems that are not connected to water treatment facilities. This includes essential oils which can be just as, or even more, harmful to aquatic life as some fragrance oils.

Do you do anything to minimize the environmental impact of your fragranced products?

Yes, we do! Before we add fragrance to a product we first disperse it into either Bentonite Clay, Kaolin Clay or Activated Charcoal. Research has shown that these materials readily absorb organic oils and can be used as a method to filter them from waste water at water treatment facilities. By ensuring that our fragrances are already absorbed into Clay, in theory it will not be released free-floating into waste-water, and as a solid compound will be more easily filtered by water treatment plants. Clays also have an anchoring effect on fragrance which allows us to use less in order to achieve the same results.

How can I tell your raw ingredients are safe?

We do an incredible amount of research into every single ingredient that goes into our products to ensure that we are choosing the safest and most sustainable option available to us. We work with local Canadian suppliers who have a commitment to providing pure, high quality, fair-trade and sustainable raw materials to the formulating community. We read the MSDS, SDS and Certificate of Analysis for every raw material we purchase - and we have consulted with chemists to help us understand what all of the information contained within them means. We believe in simplicity - we do not add in extra ingredients for '"label appeal" - so if something has been included among our ingredients it has a specific purpose - we will always choose the safest, most sustainable ingredient we can to achieve the required result. In many cases some ingredients - cocamidopropyl betaine for example - get labelled as dangerous erroneously by sources on the internet. In reality - in the case of cocamidopropyl betaine for instance- the concern lies not with the ingredient itself but with contaminents that may be in that ingredient. This is why we always order from suppliers who provide high quality unadulterated raw materials free from contamination.

Are all of your products Palm-free?

All of our hand made Cold Process soaps, balms, lip balms, bath bombs, and deoderants are 100% Palm-free. Our sugar scrub cubes do contain an all natural hemp glycerine soap which does contain RSO sustainably sourced palm oil. This particular soap was not one which we could sustainably produce at home, so we choose a supplier with a similar ethos who produces carbon neutral products in a local solar-powered facility and we order in bulk so that we reduce our packaging and carbon footprint as much as possible. Our lotions do include some ingredients which have been sourced from Palm. In this case the only alternatives were petroleum sourced products or animal based products, so we have chosen Palm in order to be able to offer a plant based low carbon option.

How do you decide which oils to use in your lotions and soaps?

Every time we formulate a new recipe we start off with a great deal of science-based research. We choose our oils based on the matter in which they are produced and processed; where they are harvested from; whether those harvesting them are earning a living wage; emissions produced during the growth, processing and transport of the oils; whether the production of the oils is sustainable; the amount of time it takes for a crop to grow and replenish itself; and of course, the properties and benefits those oils provide.

I heard chemicals are bad - are there chemicals in your products?

The short answer? Well, yes. The not so short answer? There seems to be a trend of misinformation colouring anything "chemical" as inherently bad with little understanding of what a chemical actually is and the safe usages of such items. For instance, technically speaking everything can be considered either a: a chemical or b: comprised of chemicals. Water is a chemical. While rarely used, it's chemical name according to organic chemistry is dihydrogen monoxide - sounds scary when you put it that way! If you see an ingredient that you aren't sure of in our ingredient listings and would like more information send us a message! We would be happy to let you know how the ingredient is derived, what it does, and why it has been used.

Why do you not use Vitamin E or natural extracts to preserve your products?

The short answer? Because they have not been proven to be an effective broad-spectrum preservative. In order to produce a quality product which will not spoil, develop harmful bacteria -not all of which can be seen - or mold we need to ensure that we only use a preservative that has been scientifically proven to be effective. We have taken great care and done a lot of research to choose a preservative that is biodegradable and not sourced from petrochemicals and we feel that it would be less sustainable to produce products prone to spoilage and waste than it is to include a safe broad spectrum preservative. We also take due care and ensure that microbial testing is completed on all formulations which include water as a final ingredient as part of our testing and prototype stage.

How can I place an order?

As products become available they will be added to the online shop for ordering. If there is a particular product that you do not see and are interested in please send us a message!

What kind of packaging do you use?

We strive to use as little plastic as possible, however have not been able to avoid it entirely - for instance, we have yet to find a non-plastic choice of bottle pump. All of our soaps are offered naked with labelling directly attached. For an extra cost they can be wrapped in custom branded FSC certified paper or a compostable PLA bag. Shampoo bars are wrapped in FSC certified paper and secured with an FSC certified paper label. Our balms and deoderant come in paperboard push-up tubes or aluminum tins. Our sugar scrubs and hand lotions are packaged in reuseable and recyclable mason jars and zelo cobalt blue glass bottles. Our glass bottles do include a plastic pump dispenser as we have not been able to find a non-plastic alternative.

Are you able to produce custom orders?

We would love to help you with a custom order for your business, wedding shower, baby shower, wedding favour, hotel guest soap etc. Please send us a message including the product you are interested in, size, design examples and quantity and we would be more than happy to send you a proposal! Please keep in mind that Cold Process soaps and shampoo bars will need to be ordered a minimum of 9 weeks in advance of your delivery date. Lotions, scrubs and balms must be ordered at least 3 weeks in advance of your delivery date.

I would like to carry your products in my storefront - how can I do that?

For local brick and mortar shops we have excellent wholesale pricing and terms available. Minimum quantities do apply. Please send us a message, we would love to work with you!